Details

Morpho + Luna proudly ship globally and offer a complimentary worldwide courier service on all orders over £250. All orders will be dispatched within 1-2 working days.

For urgent shipping requests please contact us via email once you have checked out. We will do all we can to accommodate your request. 

Contact: help@morphoandluna.com

Please click here for our returns policy.

Delivery & Returns

We proudly ship globally and offer a complimentary worldwide courier service on all orders over €350.

All orders will be shipped dispatched express delivery within 1-2 working days (excluding weekends and national holidays) and all duties & taxes are included and pre-paid in advance by us.

 

ITALY

Orders under €350 | €10 | Express Delivery | 1-3 business days

Orders over €350 | Free | Express Delivery | 1-3 business days

*Orders to Milan will be shipped same day delivery Monday - Friday

E.U.

Orders under €350 | €15 | Express Delivery | 2-4 business days

Orders over €350 | Free | Express Delivery  | 2-4 business days

U.K.

All Duties & Taxes are prepaid by us

Orders under €350 | €20 | Express Delivery | 2-4 business days

Orders over €350 | Free | Express Delivery | 2-4 business days

REST OF WORLD

Orders under €350 | €30 | Express Delivery | 3-7 business days

Orders over €350 | Free | Express Delivery | 3-7 business days


For urgent shipping requests or to upgrade to an express service such as a courier delivery or pickup please contact us at info@morphoandluna.com once you have checked out.

We will do all we can to accommodate your request in a timely manner. 

We currently ship all orders from our office in Milan and any order shipped outside of the European Union may be subject to local duties & taxes in the country of delivery. All duties & taxes are pre-paid upfront in advance by us to guarantee no additional charges on delivery.

For more information or if you have any questions or concerns related to delivery, duties & taxes, please do not hesitate to get in touch at info@morphoandluna.com as we’d be happy to help.

We really hope you are satisfied with your order; however, we understand that you may wish to return or exchange your item(s).

If you change your mind, you may return your order to us for an exchange or refund within 14 days of receipt of item(s). Please kindly note that our Homeware is made to order and for this reason it is non-refundable unless faulty. Please also note that return delivery costs are your responsibility and are non-refundable. 

Items should be returned new, unused, and unmarked with all the original tags intact and in their original packaging.

To carry out a return or exchange please contact us at info@morphoandluna.com as we can help to arrange this for you.

We strongly recommend that you contact us beforehand so that we can assist you as shipments from outside of the EU must have the correct paperwork and be clearly marked as a return in order to avoid customs charges.

Failure to do so may result in duties & taxes being levied which will need to be cleared and paid by the sender.

Our customer care team will email you to confirm when your return has been received and aim for refunds to be processed within 7 working days.

 *Please note:

  • Refunds may only be issued through the payment system used by the Client for the purchase.
  • Shipping costs are non-refundable & customers are expected to cover these in most circumstances, unless otherwise agreed by us. 
  • This delivery and return policy does not affect your statutory rights.

Please note that Morpho + Luna is not able to refund or exchange any monogrammed items.

Unless the item is faulty, no exchange or refund will be offered and the conditions set out above in our delivery & returns will not apply.

Should there be anything wrong with your order when it arrives please notify us immediately by email at info@morphoandluna.com or by phone on +39 02 89682264 and we will endeavour to arrange a speedy collection and replacement of your product(s).

Morpho + Luna does not take responsibility for returns received in a damaged condition without prior notice.