Customer Care
Luxury at Morpho + Luna is not limited to the artisanal fabrics and notions of silky Sunday mornings, it is written into our DNA and keenly felt throughout the services we offer. As a brand that trades in joy, we are constantly listening and seeking out new ways for our community to feel connected and well looked after. Afterall, a key tenet of luxury is going above-and-beyond, and for us, that means bringing a flutter of joy to all who touch the brand and across everything we do, from a first-time monogrammed kimono to collaborating with longtime Morpho + Luna lovers over whatsapp for sizes and various bespoke elements.
Here are the services we offer to bring you that flutter of joy.
Chat and Shop
Our new chat and shop service offers the best of both worlds: the ease of online shopping with the personal assistance from teams on the ground. Whether finding the right sized Bella Resilk Robe for a loved one or creating a monogrammed Colette silk pyjama set for a special occasion, our sales assistant Serena will help guide you through the process over whatsapp. This is the best way to tap into the warmth, styling advice and Morpho + Luna knowledge you’d receive from the boutique, when you’re out of town or strapped for time.
From 10am to 6pm (CET), you can call or message her on Whatsapp +39 3407087570
Monogramming
Lift a present to a new level of thoughtfulness with our personalised touch. Working closely with a Milanese embroidery studio, we offer monogramming across any of our styles and in a variety of lettering and silk thread colours. From timeless, heritage flavoured initials on our Andre cotton linen shirt to a family name carefully embroidered into our Jade silk twill robe (so it can be passed down like a precious heirloom), there really are no limits to our monogramming creativity at Morpho + Luna.
What’s more, this bespoke service is delightfully quick, taking just one week and from €15 per letter.
The process is as bespoke as the monogramming itself. Simply email us on info@morphoandluna.com and we’ll work closely with you, indulging all personalised sleepwear desires/to bring your personalised sleepwear dreams to life.
Please kindly note that we are able to refund or exchange monogrammed items.
Gifting
Morpho + Luna’s promised flutter of joy usually hits as the box arrives, is opened and pretty butterfly-printed wrapping paper suggests something truly special resides beneath it. We know that joy is often found in the anticipation of a purchase or a gift, in the layers of box and tissue paper suspense, in the ritual of and thrill of unearthing treasure. Made from 100% recyclable materials, our whimsical wrapping paper is as romantic as our silk prints. Together with the blush pink branded stickers, it is the ultimate green-thinking theatre curtain that our sleepwear pieces deserve.
In true Morpho + Luna style, notes are personalised and elegantly printed across stiff and wonderfully nostalgic ivory paper. As well as evoking old world etiquette with handwriting-style fonts, they are a lovely (complimentary) touch offered with every Morpho + Luna purchase.
Please note, products which are altered cannot be returned unless faulty.
While our Milan Studio is a beautifully-curated treasure trove of silk, cotton and vintage sleepwear ready to embrace all our guests, we understand the luxury in trying on sleepwear within the comfort of your own home – the setting our sleepwear is designed for. Our new Milan-based concierge service makes this a smooth and pleasurable process, delivering the items to your door on the day you request them, which are only paid for once you are completely smitten with that Giorgiana linen day dress or Bianca silk robe, which fits like a glove.
