Customer Care
Luxury at Morpho + Luna is not limited to the precious fabrics and notions of silky Sunday mornings, it is written into our DNA and keenly felt throughout the services we offer. As a brand that trades in joy, we are constantly listening and seeking out new ways for our community to feel connected and well looked after. Afterall, a key tenet of luxury is going above-and-beyond, and for us, that means bringing a flutter of joy to all who touch the brand and across everything we do, from a first-time monogrammed kimono to collaborating with longtime Morpho + Luna lovers over Whatsapp for sizes and various bespoke elements.
Here are the services we offer to bring you that flutter of joy.
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CHAT & SHOP
Our chat and shop service offers the best of both worlds: the ease of online shopping with the personal assistance from our team on the ground. Whether finding the right size for a loved one or creating a monogrammed pyjama set for a special occasion, our sales assistant Serena will help guide you through the process over Whatsapp. This is the best way to tap into the warmth, styling advice and Morpho + Luna knowledge you’d receive from our Studio, when you’re out of town or strapped for time.
From 10am to 6pm (CET), you can call or message Serena on Whatsapp +39 340 708 7570.
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COMPLIMENTARY ALTERATIONS
All of our sleepwear can be altered where necessary to create a bespoke fit according to your measurements. We work with an experienced tailor throughout the year to offer complimentary alterations for customers who know their measurements. For more information on this service, or if you have any questions, please email
info@morphoandluna.com or text us on Whatsapp +39 340 708 7570.
Please kindly note, products which are altered cannot be returned unless faulty.
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MONOGRAMMING
Lift a present to a new level of thoughtfulness with a personalised touch. From timeless, heritage flavoured initials to carefully embroidered family names, in a variety of lettering and silk thread colours, there's no limit to the monogramming and personalization of your sleep or home wear.
What's more, this bespoke service is delightfully fast: it takes just one week and costs from €15 per letter. Just email us at info@morphoandluna.com and we will work closely with you to make your nightwear dreams come true.
Please kindly note that we are unable to refund or exchange monogrammed items.
GIFTING
Morpho + Luna's promised flutter of joy usually hits as the box arrives, is opened, and the printed wrapping paper suggests that something very special is hidden underneath. We know that joy often lies in the anticipation of a purchase or gift, in the ritual and thrill of lifting a treasure. Our whimsical wrapping paper, featuring artist Diederik Pierani's hand-drawn illustration, is made from 100% recyclable materials and is just as romantic as our silk prints.
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COMPLIMENTARY NOTES
In true Morpho + Luna style, notes are personalised and elegantly printed across stiff and wonderfully nostalgic paper. As well as evoking old world etiquette with handwriting-style fonts, they are a lovely (complimentary) touch offered with every Morpho + Luna purchase.
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GIFT CARD
Choose the desired value and share the enchantment of our elegant sleepwear with a personalised gift card. Allow someone special to choose their own warming cashmere robe or a particular print of PJ.
The present will still feel deeply personal and thoughtful with ample space for a note beside it.
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TRY AT HOME
While our Milan Studio is a beautifully-curated treasure trove of silk, cotton and wool sleepwear ready to embrace all our guests, we understand the luxury in trying on sleepwear within the comfort of your own home – the setting our sleepwear is designed for. Our new Milan-based concierge service makes this a smooth and pleasurable process, delivering the items to your door on the day you request them, which are only paid for once you are completely smitten with that piece of loungewear which fits like a glove.
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SHIPPING
We ship globally, offering complimentary shipping on all orders over €250. We also offer a sustainable same day delivery service from Monday to Friday for those living or staying in Milan, sustainably peddling our whimsical sleepwear on bikes throughout the city.